Mitsuo Higashi

Mitsuo HIGASHI became Director of the International Department of the East Japan Railway Company (JR East) in September 2007. He joined Japanese National Railways (JNR) in 1979 and was assigned to JR East when JNR was divided and privatised in 1987. In 1994 he was dispatched to the U.S. management office of Japan Airlines in New York, where he was involved in introducing a FFP (Frequent Flyer Program) to Japan Airlines. He was dispatched to New York again in 2001 as the Executive Director of the New York Office of the Japan Railways Group and JR East. He became Director of the newly established Customer Service Dept. in 2005.